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Frequent questions

Returning a product couldn't be easier! Try Unico Milano products in the comfort of your home and if you need to return them, you have 14 days from the date of receipt of the order to return them. You will have to take care of the return shipment, which will be at your expense, while we will take care of the quality control of the return, to verify that the product falls within our return policies, and we will try to refund you as soon as possible.

In the event of a defective or damaged product, we will take care of sending you the replacement part and providing you with all the necessary instructions. Please ensure that the items are returned in new condition, unused, with the original tags and in the packaging received upon delivery. Returns that do not meet our policy will not be accepted and will not be refunded. Returns are accepted only on purchases made directly on unicomilano.com. Please contact our customer service team by emailing support@unicomilano.com for any further questions.

Our shipping costs vary according to the type of product ordered! The bigger the product, the more it costs us to ship it, consequently we ask you for a higher contribution! And don't forget that you always get an extra 10% as a gift on your first order with the code UNICO10 ! (coupon not applicable on items already in promotion)

And remember that in Italy we also offer floor delivery ! At the moment, however, we do not yet offer shipping to countries outside the European Union!

Shipping costs are visible in the checkout section when the product is added to the cart.

At the moment we do not yet offer free returns. But don't forget the extra 10% as a gift on your first order with the code UNICO10 ! (coupon not applicable on items already in promotion).


We are always working to improve our level of customer service, so stay tuned for all future news!

All orders are shipped from our warehouse in Italy. We do our best to process and ship your Unico Milano order as quickly as possible. We usually need 1-2 business days to process your order internally. During holidays and public holiday periods, this period may be slightly extended. If you placed your order over the weekend or on a public holiday, we will begin processing your order on the next business day. You will receive a shipping confirmation email with tracking code as soon as your order leaves our warehouse.

Unico Milano will check the quality of the returned product and issue a refund only if it satisfies the conditions of the return policies. Returns are accepted only on purchases made directly on unicomilano.com. You will receive the refund to the same payment method used for the original purchase, as soon as possible.

Please note that refund times may vary for different payment methods.

The refund will be free and will always include the amount of the product/s being returned, net of shipping costs. If the return is made for a damaged order, however, the outward shipping costs (therefore those in the order) will also be included in the refunded amount.

Once your order is processed internally by our team (allow us 2-3 business days) shipping will take approximately the following:

- Italy - 2-4 working days
- EU countries - 4-6 working days
And remember that in Italy we also offer delivery to the floor ! At the moment, however, we do not yet offer shipping to countries outside the European Union!

We work with the best freight forwarders around the world to provide the best service possible! Unico Milano cannot be held responsible for unexpected delays (e.g. strikes, customs procedures, etc.).

To track your package, please refer to your shipping confirmation email for your tracking number. You can also check the status of your shipment directly on the shipper's website. If you have not received the confirmation email with the tracking number, please contact our customer service at support@unicomilano.com and we will be happy to help you.

We currently do not offer free delivery yet! But don't forget the extra 10% as a gift on your first order with the code UNICO10 ! (coupon not applicable on items already in promotion)

We are always working to improve our level of customer service, so stay updated on all future news!

To make your return , follow these simple steps:

1. Contact our customer service : if you are not fully satisfied with your order and wish to return it, write to support@unicomilano.com specifying the order number, the items to be returned and the reason for your return. We will do our best to find the best solution so you don't have to return the product! Our customer service will be happy to help you in the best possible way! Otherwise, if you still want to return even after contacting our customer service, continue following the next steps.
2. Return packaging : prepare the package with the original box containing the product or products you wish to return.
3. Withdrawal of the products by the courier : you will have to take care of the return shipment of the product/s independently, which will therefore be at your expense. The choice of the courier to use is absolutely at your discretion, choose the courier that is most convenient for you! The return shipment must be made to:

Tradestone International Srl
Via Romagna 23, 62010
Morrovalle (MC), Italy
4. Return Confirmation and Refund : After receiving your return, we will check whether the quality of the product(s) meets our return policies. If yes, we will refund you with the same payment method used for the purchase, as soon as possible.

The responsibility for the items falls on the customer until they arrive at our warehouse.

Orders destined outside the European Union may be subject to customs duties according to local customs regulations. All orders within the European Union, however, are exempt from customs duties and the only thing you have to pay is the standard shipping cost.