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FREQUENT QUESTIONS

1. How can I make a purchase?

Purchasing from unicomilano.com is easy:

- see all our products and let yourself be inspired by our non-ordinary style
- if you already know what you are looking for, use the menu in the navigation bar or the search bar to quickly find the product of your dreams
- once you have found the right product, select the quantities and use the "add to cart" button below. Alternatively, you can use the "express checkout" option - to go directly to the checkout and make your purchase faster
- check the items in your shopping bag by selecting the "shopping bag" icon at the top right of the page
- click on "checkout" to proceed, add shipping and payment details to complete the order
- if you already have a Unico Milano account, you can log in and checkout faster using your saved shipping and payment details

And don't forget the 10% gift on your first order with the code UNICO10!

2. How do I update my order?

If you need to make a change or cancel your order, please contact our customer service at support@unicomilano.com. Since we try to process and fulfill your order as fast as possible, please contact us immediately after placing your order and we will do our best to help!

3. How do I use a promotional code?

You can enter your promo code at checkout. Enter the code exactly as it appears and apply it to your cart. Promotional codes cannot be combined with other promotions and do not apply to sale items unless otherwise specified.

Don't forget the extra 10% as a gift on your first order with the code UNICO10!

4. What payment methods does Unico Milano accept?

Unico Milano accepts payments from all credit cards (Visa, Mastercard, American Express), Paypal, Apple Pay, Google Pay and Amazon Pay.

5. Do you offer special discounts for architects, designers and professionals?

Of course yes! We usually offer a 55% discount on the list price for architects, designers and professionals.

To get this discount, access our section dedicated to B2B , fill out the form with all the details and we will contact you to send you your dedicated discount code to use on unicomilano.com.

6. How does the pre-order work?

  1. For all products that have the pre-order option, it is possible to purchase in advance. Payment will be deferred in two phases: 50% during the purchase and the remaining 50% before delivery of the same, once the presence of the product in the warehouse has been confirmed. The specifics on the delivery dates of the products are shown in the individual product sheets.

FREQUENT QUESTIONS

1. How can I make a purchase?

Purchasing from unicomilano.com is easy:

- see all our products and let yourself be inspired by our non-ordinary style
- if you already know what you are looking for, use the menu in the navigation bar or the search bar to quickly find the product of your dreams
- once you have found the right product, select the quantities and use the "add to cart" button below. Alternatively, you can use the "express checkout" option - to go directly to the checkout and make your purchase faster
- check the items in your shopping bag by selecting the "shopping bag" icon at the top right of the page
- click on "checkout" to proceed, add shipping and payment details to complete the order
- if you already have a Unico Milano account, you can log in and checkout faster using your saved shipping and payment details

And don't forget the 10% gift on your first order with the code UNICO10!

2. How do I update my order?

If you need to make a change or cancel your order, please contact our customer service at support@unicomilano.com. Since we try to process and fulfill your order as fast as possible, please contact us immediately after placing your order and we will do our best to help!

3. How do I use a promotional code?

You can enter your promo code at checkout. Enter the code exactly as it appears and apply it to your cart. Promotional codes cannot be combined with other promotions and do not apply to sale items unless otherwise specified.

Don't forget the extra 10% as a gift on your first order with the code UNICO10!

4. What payment methods does Unico Milano accept?

Unico Milano accepts payments from all credit cards (Visa, Mastercard, American Express), Paypal, Apple Pay, Google Pay and Amazon Pay.

5. Do you offer special discounts for architects, designers and professionals?

Of course yes! We usually offer a 55% discount on the list price for architects, designers and professionals.

To get this discount, access our section dedicated to B2B , fill out the form with all the details and we will contact you to send you your dedicated discount code to use on unicomilano.com.

SHIPPING & RETURNS

1. When will my order be shipped?

All orders are shipped from our warehouse in Italy. We do our best to process and ship your Unico Milano order as fast as possible. We usually need 1-2 business days to process your order internally. During holidays and public holiday periods, this period may be slightly extended. If you placed your order over the weekend or on a public holiday, we will start fulfilling your order on the next working day. You will receive a shipping confirmation email with a tracking code as soon as your order leaves our warehouse.

2. When will I receive my order?

Once your order has been processed internally by our team (allow 2-3 working days) shipping will take approximately the following:

- Italy - 2-4 working days
- EU countries - 4-6 working days

And remember that in Italy we also offer floor delivery! At the moment, however, we do not yet offer shipping to countries outside the European Union!

We work with the best shippers worldwide to provide the best possible service! Unico Milano cannot be held responsible for unforeseen delays (e.g. strikes, customs procedures, etc.).

3. How can I track my order?

To track your package, please refer to your shipping confirmation email for your tracking number. You can also check the status of your shipment directly on the shipper's website. If you have not received the confirmation email with the tracking number, please contact our customer service at support@unicomilano.com and we will be happy to help you.

4. How much do I have to pay for shipping?

Our shipping costs vary according to the type of product ordered! The bigger the product, the more it costs us to ship it, consequently we ask you for a higher contribution! And don't forget that you always get an extra 10% as a gift on your first order with the code UNICO10!

And remember that in Italy we also offer floor delivery ! At the moment, however, we do not yet offer shipping to countries outside the European Union!

Shipping costs are as follows:

Chairs & Lights

- Italy (Standard Delivery) - 9€
- Italy (Delivery to Floor) - 29€
- Other EU Countries (Standard Delivery only) - 39€

Side Tables & Armchairs & Bookcases

- Italy (Standard Delivery) - 19€
- Italy (Delivery to Floor) - 39€
- Other EU Countries (Standard Delivery only) - 99€

Tables

- Italy (Standard Delivery) - 29€
- Italy (Delivery to Floor) - 49€
- Other EU countries (Standard Delivery only) - 59€

Beliefs

- Italy (Standard Delivery) - 49€
- Italy (Delivery to Floor) - 89€
- Other EU Countries (Standard Delivery only) - 99€

5. Do you offer free shipping?

We currently do not offer free delivery yet! But don't forget the extra 10% free on your first order with the code UNICO10!

We are always working to improve our level of customer service, so stay updated on all future news!

6. Do I have to pay an additional tax on delivery?

Orders to destinations outside the European Union may be subject to customs duties according to local customs regulations. All orders within the European Union are exempt from customs duties and the only thing you have to pay is the standard shipping cost.

7. What is your return policy?

Returning a product couldn't be easier ! Try Unico Milano products in the comfort of your home and if you need to return them, you have 14 days from the date of receipt of the order to return them. You will have to take care of the return shipment, which will be at your expense, while we will take care of the quality control of the return, to verify that the product falls within our return policies, and we will try to refund you as soon as possible.

In the event of a defective or damaged product, we will take care of sending you the replacement part and providing you with all the necessary instructions. Please ensure that the items are returned in new condition, unused, with the original tags and in the packaging received upon delivery. Returns that do not meet our policy will not be accepted and will not be refunded. Returns are accepted only on purchases made directly on unicomilano.com. Please contact our customer service team by emailing support@unicomilano.com for any further questions.

8. How can I return a product?

To make your return , follow these simple steps:

1. Contact our customer service : if you are not fully satisfied with your order and wish to return it, write to support@unicomilano.com specifying the order number, the items to be returned and the reason for your return. We will do our best to find the best solution so you don't have to return the product! Our customer service will be happy to help you in the best possible way! Otherwise, if you still want to return even after contacting our customer service, continue following the next steps.
2. Return packaging : prepare the package with the original box containing the product or products you wish to return.
3. Collection of the products by the courier : you will have to take care of the return shipment of the product/s independently, which will therefore be at your expense. The choice of the courier to use is absolutely at your discretion, choose the courier that is most convenient for you! The return shipment must be made to:

Tradestone International Srl
Via Romagna 23, 62010
Morrovalle (MC), Italy

4. Return confirmation and refund : After receiving your return, we will check if the quality of the product(s) meets our return policies. If yes, we will refund you with the same payment method used for the purchase, as soon as possible.

The responsibility for the items falls on the customer until they arrive at our warehouse.

9. Do you offer free returns?

At the moment we do not offer free returns yet! But don't forget the extra 10% free on your first order with the code UNICO10!

We are always working to improve our level of customer service, so stay updated on all future news!

10. When will I receive my refund?

Unico Milano will check the quality of the returned product and issue a refund only if it satisfies the conditions of the return policies. Returns are accepted only on purchases made directly on unicomilano.com. You will receive the refund to the same payment method used for the original purchase, as soon as possible.

Please note that refund times may vary for different payment methods.

The refund will be free and will always include the amount of the product/s being returned, while the refund will include the shipping costs.

SHIPPING & RETURNS

1. When will my order be shipped?

All orders are shipped from our warehouse in Italy. We do our best to process and ship your Unico Milano order as fast as possible. We usually need 1-2 business days to process your order internally. During holidays and public holiday periods, this period may be slightly extended. If you placed your order over the weekend or on a public holiday, we will start fulfilling your order on the next working day. You will receive a shipping confirmation email with a tracking code as soon as your order leaves our warehouse.

2. When will I receive my order?

Once your order has been processed internally by our team (allow 2-3 working days) shipping will take approximately the following:

- Italy - 2-4 working days
- EU countries - 4-6 working days

And remember that in Italy we also offer floor delivery! At the moment, however, we do not yet offer shipping to countries outside the European Union!

We work with the best shippers worldwide to provide the best possible service! Unico Milano cannot be held responsible for unforeseen delays (e.g. strikes, customs procedures, etc.).

3. How can I track my order?

To track your package, please refer to your shipping confirmation email for your tracking number. You can also check the status of your shipment directly on the shipper's website. If you have not received the confirmation email with the tracking number, please contact our customer service at support@unicomilano.com and we will be happy to help you.

4. How much do I have to pay for shipping?

Our shipping costs vary according to the type of product ordered! The bigger the product, the more it costs us to ship it, consequently we ask you for a higher contribution! And don't forget that you always get an extra 10% as a gift on your first order with the code UNICO10!

And remember that in Italy we also offer floor delivery ! At the moment, however, we do not yet offer shipping to countries outside the European Union!

Shipping costs are as follows:

Chairs & Lights

- Italy (Standard Delivery) - 9€
- Italy (Delivery to Floor) - 29€
- Other EU Countries (Standard Delivery only) - 39€

Side Tables & Armchairs & Bookcases

- Italy (Standard Delivery) - 19€
- Italy (Delivery to Floor) - 39€
- Other EU Countries (Standard Delivery only) - 99€

Tables

- Italy (Standard Delivery) - 29€
- Italy (Delivery to Floor) - 49€
- Other EU countries (Standard Delivery only) - 59€

Beliefs

- Italy (Standard Delivery) - 49€
- Italy (Delivery to Floor) - 89€
- Other EU Countries (Standard Delivery only) - 99€

5. Do you offer free shipping?

We currently do not offer free delivery yet! But don't forget the extra 10% free on your first order with the code UNICO10!

We are always working to improve our level of customer service, so stay updated on all future news!

6. Do I have to pay an additional tax on delivery?

Orders to destinations outside the European Union may be subject to customs duties according to local customs regulations. However, all orders within the European Union are duty-free and the only thing you have to pay is the standard shipping cost.

7. What is your return policy?

Returning a product couldn't be easier ! Try Unico Milano products in the comfort of your home and if you need to return them, you have 14 days from the date of receipt of the order to return them. You will have to take care of the return shipment, which will be at your expense, while we will take care of the quality control of the return, to verify that the product falls within our return policies, and we will try to refund you as soon as possible.

In the event of a defective or damaged product, we will take care of sending you the replacement part and providing you with all the necessary instructions. Please ensure that the items are returned in new condition, unused, with the original tags and in the packaging received upon delivery. Returns that do not meet our policy will not be accepted and will not be refunded. Returns are accepted only on purchases made directly on unicomilano.com. Please contact our customer service team by emailing support@unicomilano.com for any further questions.

8. How can I return a product?

To make your return , follow these simple steps:

1. Contact our customer service : if you are not fully satisfied with your order and wish to return it, write to support@unicomilano.com specifying the order number, the items to be returned and the reason for your return. We will do our best to find the best solution so you don't have to return the product! Our customer service will be happy to help you in the best possible way! Otherwise, if you still want to return even after contacting our customer service, continue following the next steps.
2. Return packaging : prepare the package with the original box containing the product or products you wish to return.
3. Collection of the products by the courier : you will have to take care of the return shipment of the product/s independently, which will therefore be at your expense. The choice of the courier to use is absolutely at your discretion, choose the courier that is most convenient for you! The return shipment must be made to:

Tradestone International Srl
Via Romagna 23, 62010
Morrovalle (MC), Italy

4. Return confirmation and refund : After receiving your return, we will check if the quality of the product(s) meets our return policies. If yes, we will refund you with the same payment method used for the purchase, as soon as possible.

The responsibility for the items falls on the customer until they arrive at our warehouse.

9. Do you offer free returns?

At the moment we do not offer free returns yet! But don't forget the extra 10% free on your first order with the code UNICO10!

We are always working to improve our level of customer service, so stay updated on all future news!

10. When will I receive my refund?

Unico Milano will check the quality of the returned product and issue a refund only if it satisfies the conditions of the return policies. Returns are accepted only on purchases made directly on unicomilano.com. You will receive the refund to the same payment method used for the original purchase, as soon as possible.

Please note that refund times may vary for different payment methods.

The refund will be free and will always include the amount of the product/s being returned, while the refund will include the shipping costs.

INTERNATIONAL ORDERS

1. Does Unico Milano ship internationally?

Of course we ship internationally! We ship throughout Europe. However, we do not yet offer shipments outside the European Union. And don't forget the extra 10% free on your first order with the code UNICO10!

INTERNATIONAL ORDERS

1. Does Unico Milano ship internationally?

Of course we ship internationally! We ship throughout Europe. However, we do not yet offer shipments outside the European Union. And don't forget the extra 10% free on your first order with the code UNICO10!